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How ecoATM uses Sierra

30%

“Echo was handling more than 30% of inbound calls—now stably in the mid-30% range”

As published on sierra.ai, May 2026. Captured by usedby on Oct 7, 2026.

What happened

ecoATM uses a Sierra voice AI agent named Echo to answer the most common inbound customer calls, such as pricing devices, locating kiosks, and general questions, before they reach human support agents.

Summary written by usedby from the source page, in English. The figures are those of Sierra and ecoATM, not ours.

Within the first month, Echo was handling more than 30% of inbound calls—now stably in the mid-30% range, more than double what ecoATM expected. That translated into significant savings.

From the page. sierra.ai, captured Oct 7, 2026

At the end of the day, we kept coming back to incentives. Sierra is incentivized to solve the problem, and payment is tied directly to resolution.

Michael Walzak, VP of Customer Care, ecoATM. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 30%CheckedPrinted word for word on the page, near the name of ecoATM.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of ecoATM.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • ecoATM uses SierraCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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