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How Lippert uses Cognigy

80%

“80% cost reduction from handled queries”

As published on cognigy.com. Captured by usedby on Oct 8, 2026.

What happened

Lippert deployed chat-based AI agents built on Cognigy to handle customer inquiries about part pricing, availability, and order status tracking. Business users create and manage the agents internally.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and Lippert, not ours.

  • 37%“Using AI has allowed Lippert to achieve a 37% containment rate”
  • 178,000“More than 178,000 autmated conversations per year”

Using AI has allowed Lippert to achieve a 37% containment rate, resulting in an 80% cost reduction from handled queries. The efficiency and usability of the AI self-service has also increased the conversion rate for its online store purchases

From the page. cognigy.com, captured Oct 8, 2026

By implementing Cognigy.AI, we reduced our customer support costs by 80%. This has transformed our service delivery and boosted overall efficiency.

Phillip Dougherty, AI Product Manager at Lippert, Lippert. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 80%CheckedPrinted word for word on the page, near the name of Lippert.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Lippert.
  • Lippert uses CognigyCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

1,100,000“the number of conversations via WhatsApp grew to over 1,100,000”Aegea uses Cognigy. Another customer of Cognigy19,000“19,000 unique users in the first two months after Go-live”Bayer uses Cognigy. Another customer of Cognigy80%“an 80% decrease in time spent finding answers”Bosch uses Cognigy. Another customer of Cognigy