The use case: how Skoda Auto deploys Cognigy
Škoda uses Cognigy.AI to run its multinational customer care operation, with a multilingual live translation solution for low-volume language markets and a chat-based AI Agent that recommends car models, answers FAQs, books test drives and routes leads to dealers.
More reported results
Figures published in Cognigy’s case study. They are not independently measured by usedby.
The rollout of Cognigy.AI made it possible to extend 24/7 support across 19 European countries.
Škoda migrated their existing chatbot to Cognigy, now live in 14 markets and 11 languages.
In the customer’s words
We can train our retail partners more consistently, without being limited by time or resources. The immediate feedback also makes sure that dealers can get up to speed much faster.Cognigy users in Automotive Manufacturing
Companies in the same sector, with public evidence.
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Based on Cognigy’s published case study. We check the public evidence; the results are reported by the vendor.
cognigy.com- Last checked
- Nov 11, 2026
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- The figure: 25%Checked
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- Skoda Auto uses CognigyChecked
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Operational costs were reduced by 25%, a significant saving given the scale of maintaining a multilingual call center serving 31 markets and up to 30 languages.