1,100,000
“the number of conversations via WhatsApp grew to over 1,100,000”
As published on cognigy.com. Captured by usedby on Oct 8, 2026.
What happened
AEGEA, a Brazilian sanitation company, uses Cognigy.AI to run an AI Agent on WhatsApp that handles first-level customer service such as routing inquiries, bill payments, reconnections and outage information, and escalates complex queries to human representatives. It also deployed a temporary AI Agent during regional floods so residents could retrieve water bills.
Summary written by usedby from the source page, in English. The figures are those of Cognigy and Aegea, not ours.
- 87%“This shift resulted in an 87% retention rate for WhatsApp contacts, reducing the volume of traditional voice-based inquiries.”
- 130,000“Over 130,000 water bills were successfully retrieved over AI, enabling fast delivery of aid packages.”
- 540,000“Furthermore, the AI Agent managed over 540,000 interactions, providing continuous service despite the sevice center not being able to operate at all.”
- six hours“In just six hours, AEGEA, in partnership with GBPA, deployed a temporary Cognigy AI Agent on WhatsApp.”
During peak months, the number of conversations via WhatsApp grew to over 1,100,000, showcasing the increased engagement with the self-service solution.
With Cognigy.AI we were able to deploy a Chatbot to assist users in Rio Grande do Sul in just six hours.
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 1,100,000CheckedPrinted word for word on the page, near the name of Aegea.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Aegea.
- Aegea uses CognigyCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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