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What AI does Helen use?

Energy, Utilities & Cleantech · helen.fi

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1

AI tool in use at Helen

1 confirmed 0 observed

Helen uses 1 AI tool: Cognigy (Customer Service Automation). A published story, quote or press release confirms it.Latest check Oct 8, 2026: 1 of 1 tool checked, from 2 public sources.

Website
helen.fi
AI tools in use
1Median for the 46 Energy, Utilities & Cleantech companies on usedby: 1
Latest check
October 8, 20261 of 1 tool checked so far

Every AI tool at Helen

1 line, each linked to the public page behind it. Open a row to see the dated capture.

ToolTeamFirst public proofProofSource
CognigyCustomer Service AutomationOn or before Jul 2026cognigy.com

“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.

In Helen's own words

Published results, each linked to its dated source. We quote, we do not score.

50+AI agents deployed across channels within 12

Helen uses Cognigy. Vendor case study, Captured Oct 8, 2026.
Starting from scratch gave us the opportunity to design an AI-first experience, where digital service begins with AI, not as an add-on.
Katja Makela, AI Product Owner, Cognigy. Source, Captured Oct 8, 2026

Helen compared to other Energy, Utilities & Cleantech companies

Helen uses 1 AI tool. The median among the 46 Energy, Utilities & Cleantech companies on usedby is 1. None of its 45 peers uses fewer.

These counts cover public proof only. A company can use tools that no public page names.

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AI tools per company

46 Energy, Utilities & Cleantech companies on usedby, by number of AI tools

  1. 29 companies with 1 tool
  2. 7 companies with 2 tools
  3. 4 companies with 3 tools
  4. 3 companies with 4 tools
  5. 1 company with 5 tools
  6. 1 company with 6 tools
  7. 0 companies with 7 tools
  8. 1 company with 8 tools

What its peers use that Helen does not

HarveyLegal AI4 of 45 peersKore.aiEnterprise AI Platforms3 of 45 peersLegoraLegal AI3 of 45 peersMoveworksInternal IT Support3 of 45 peers

Questions about AI at Helen

What AI tools does Helen use?

Helen uses 1 AI tool: Cognigy. 1 is confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.

Does Helen use Harvey?

usedby has not found a public page showing that Helen uses Harvey. Harvey is the most used AI tool among the 46 Energy, Utilities & Cleantech companies on usedby: 4 of them use it. See who uses Harvey.

How does Helen compare to other Energy, Utilities & Cleantech companies?

Helen uses 1 AI tool. The median among the 46 Energy, Utilities & Cleantech companies on usedby is 1, and 0 of its 45 peers use fewer tools. These counts cover public proof only.

How does usedby know which AI tools Helen uses?

Each tool is linked to a public page that names Helen: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Helen, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.