50+
“A growing network of 50+ AI agents is deployed across Helen’s app, customer portal and website.”
As published on cognigy.com. Captured by usedby on Oct 8, 2026.
What happened
Helen uses Cognigy to run a network of AI agents across its app, customer portal and website, making AI the main entry point for written customer service. The agents answer questions, direct customers to self-service journeys, and complete tasks such as moving an energy contract to a new address, with escalation to service teams when needed.
Summary written by usedby from the source page, in English. The figures are those of Cognigy and Helen, not ours.
- 4.7“Solution agents mark a key advancement, with the relocation agent achieving a CES score of 4.7 and a 100% resolution rate, demonstrating end-to-end process automation.”
- 80%“The solution delivers high-quality interactions at scale, with over 80% positive customer feedback.”
Helen has established a fully agentic AI customer experience within a year, transforming digital interactions across channels. AI agents now act as the central entry point for written customer service, providing consistent guidance, reducing friction, and enabling efficient self-service.
Starting from scratch gave us the opportunity to design an AI-first experience, where digital service begins with AI, not as an add-on.
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 50+CheckedPrinted word for word on the page, near the name of Helen.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Helen.
- Helen uses CognigyCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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