2,243 customer stories of AI tools, quoted from the pages they came from

Each story links to its source page and the day we captured it. Every figure is printed on that page: we never estimate one.

2,243 stories about 2,005 companies and 280 AI tools. 1,720 carry a figure printed on their page. All come from vendor case studies: they show what vendors chose to publish.

80%reduction in wait between GP referral and firstReed Wellbeing uses Cognigy.Vendor case studycognigy.comCaptured Oct 8, 2026
80%“80% cost reduction from handled queries”Lippert uses Cognigy. Manufacturing.Vendor case studycognigy.comCaptured Oct 8, 2026
30 seconds“30 seconds saved per call”Mister Spex uses Cognigy. E-commerce & D2C.Vendor case studycognigy.comCaptured Oct 8, 2026
€2 million“saving €2 million annually”Essent uses Cognigy.Vendor case studycognigy.comCaptured Oct 8, 2026
50+“A growing network of 50+ AI agents is deployed across Helen’s app, customer portal and website.”Helen uses Cognigy. Energy, Utilities & Cleantech.Vendor case studycognigy.comCaptured Oct 8, 2026
1,100,000“the number of conversations via WhatsApp grew to over 1,100,000”Aegea uses Cognigy.Vendor case studycognigy.comCaptured Oct 8, 2026
10%“Fairstone achieved a 10% increase in loan bookings, significantly surpassing its original 4% goal.”Fairstone Bank uses Cognigy.Vendor case studycognigy.comCaptured Oct 8, 2026
99,5%“reducing first response times significantly from the previous 20 minutes: a 99,5% improvement”Mobily uses Cognigy. Telecommunications.Vendor case studycognigy.comCaptured Oct 8, 2026
900,000 page views per month“More than 900,000 page views per month, with localized sites adding roughly 100,000 more”NetApp uses Cognigy. Data & Analytics.Vendor case studycognigy.comCaptured Oct 8, 2026
19,000“19,000 unique users in the first two months after Go-live”Bayer uses Cognigy. Biotech & Pharma.Vendor case studycognigy.comCaptured Oct 8, 2026
25%“Operational costs were reduced by 25%, a significant saving”Škoda uses Cognigy.Vendor case studycognigy.comCaptured Oct 8, 2026
80%“an 80% decrease in time spent finding answers”Bosch uses Cognigy. Manufacturing.Vendor case studycognigy.comCaptured Oct 8, 2026
68%“Henkel experiences a 68% acceleration in consumer research through AI Agent analytics.”Henkel uses Cognigy. Consumer Goods.Vendor case studycognigy.comCaptured Oct 2, 2026
800K“800K Conversations per month via the AI Agent”Frontier Airlines uses Cognigy.Vendor case studycognigy.comCaptured Oct 2, 2026
25+“25+ AI Agents on Chat and Phone”Toyota uses Cognigy. Automotive Manufacturing.Vendor case studycognigy.comCaptured Oct 2, 2026
16 million“handling about 16 million conversations throughout the year with AI”Lufthansa uses Cognigy. Airlines & Aviation Services.Vendor case studycognigy.comCaptured Oct 2, 2026
BICS uses an AI support agent to extend its global customer support into WeChat for Chinese enterprise customers.BICS uses Cognigy. Telecommunications.Vendor case studycognigy.comCaptured Oct 8, 2026
Direct Travel deployed an AI agent named Simon inside Microsoft Teams and Slack so travelers can handle routine requests such as profile updates and invoice retrieval without leaving their workspace.DirectTravel uses Cognigy. Travel & Hospitality.Vendor case studycognigy.comCaptured Oct 8, 2026
Banco do Brasil embeds NiCE Copilot for Agents in the workspace of its relationship managers to give them summaries of past and current conversations and sentiment across WhatsApp, chat, and voice.Banco do Brasil uses Cognigy. Banking & Mortgages.Vendor case studycognigy.comCaptured Oct 8, 2026
Bosch uses the platform to build AI agents for internal customers, employees and clients, including an HR AI agent for employees worldwide and an agent copilot in the Power Tools contact center.Bosch uses Cognigy. Manufacturing.Vendor case studycognigy.comCaptured Oct 8, 2026
Tripadvisor built a branded AI voice agent called Vesper on Cognigy AI Agents within its NiCE CXone platform. It greets callers in natural language, captures intent, verifies identity, tries to resolve post-booking…Tripadvisor uses Cognigy. Travel & Hospitality.Vendor case studycognigy.comCaptured Oct 8, 2026
Fabletics uses Cognigy's agentic AI on voice and chat to handle customer service journeys end to end, such as authenticating customers, updating account and order data, and processing refunds.Fabletics uses Cognigy. Fashion & Apparel.Vendor case studycognigy.comCaptured Oct 2, 2026
Schwarz Digits equips Lidl store employees with headsets to talk to a voice assistant (LIVA) built on Cognigy. Employees use voice commands to look up product details or stock levels and to perform tasks such as opening…Schwarz Digits uses Cognigy.Vendor case studycognigy.comCaptured Oct 2, 2026
DHL uses a Cognigy AI Agent in its contact center to handle customer service inquiries at large scale, aiming to maintain service quality.DHL uses Cognigy. Logistics & Supply Chain.Vendor case studycognigy.comCaptured Oct 2, 2026