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How Schwarz Digits uses Cognigy

As published on cognigy.com. Captured by usedby on Oct 2, 2026.

What happened

Schwarz Digits equips Lidl store employees with headsets to talk to a voice assistant (LIVA) built on Cognigy. Employees use voice commands to look up product details or stock levels and to perform tasks such as opening or closing tills.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and Schwarz Digits, not ours.

By using voice commands, they can quickly access information such as product details or stock levels and perform tasks like opening or closing tills. The digital assistant is powered by an AI Agent built on Cognigy, which supplies the necessary information and carries out actions through various interfaces.

From the page. cognigy.com, captured Oct 2, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Schwarz Digits.
  • Schwarz Digits uses CognigyCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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