Skip to main content
usedby
Search tools, companies

How Essent uses Cognigy

€2 million

“saving €2 million annually”

As published on cognigy.com. Captured by usedby on Oct 8, 2026.

What happened

Essent uses Cognigy's Agent Copilot inside Microsoft Teams to give customer service representatives real-time knowledge answers, and deploys chat and voice AI for automated chat handling, meter reading collection by phone, intelligent routing to teams, and automatic chat summarization into CRM.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and Essent, not ours.

  • 85%“automating 85% of previously helpdesk-handled queries”
  • 55%“Essent has now fully automated 55% of its incoming chat conversations”
  • €240,000“contributing to €240,000 in annual savings”
  • 22,000“The Voice AI for meter reading collection engaged 22,000 customers during a single two-week window”

The Agent Copilot tool has transformed internal service by automating 85% of previously helpdesk-handled queries, saving €2 million annually.

From the page. cognigy.com, captured Oct 8, 2026

By combining Agent Assist, Chat, and Voice AI, we’ve created a seamless, scalable support ecosystem. Saving millions of euros annually.

Nina Kiemeneij, Product Owner Conversational AI, Essent. Source, captured Oct 2, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: €2 millionCheckedPrinted word for word on the page, near the name of Essent.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Essent.
  • Essent uses CognigyCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

1,100,000“the number of conversations via WhatsApp grew to over 1,100,000”Aegea uses Cognigy. Another customer of Cognigy19,000“19,000 unique users in the first two months after Go-live”Bayer uses Cognigy. Another customer of Cognigy80%“an 80% decrease in time spent finding answers”Bosch uses Cognigy. Another customer of Cognigy