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How Frontier Airlines uses Cognigy

800K

“800K Conversations per month via the AI Agent”

As published on cognigy.com. Captured by usedby on Oct 2, 2026.

What happened

Frontier Airlines uses a Cognigy-powered AI chat agent in its contact center to validate reservations, share links for changing bookings, answer baggage questions and process refunds. It hands conversations over to live agents when needed, helping the airline handle growth and peak-period demand.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and Frontier Airlines, not ours.

With the AI Agent managing customer inquiries, we saw a rise in our NPS score and a reduction in our AHTl. In fact, our average handling time is currently at its historical low, at least in the last five to six years.

From the page. cognigy.com, captured Oct 2, 2026

Cognigy's AI Agent has exceeded our expectations, taking the lead in our customer communication. Allowing us to handle the challenges of annual growth and operational fluctuations with ease.

Leonardo Declich, Director CX Transformation, Frontier Airlines. Source, captured Oct 2, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The figure: 800KCheckedPrinted word for word on the page, near the name of Frontier Airlines.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Frontier Airlines.
  • Frontier Airlines uses CognigyCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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