80%
“an 80% decrease in time spent finding answers”
As published on cognigy.com. Captured by usedby on Oct 8, 2026.
What happened
Bosch Mobility Aftermarket uses Cognigy to power Bosch Answers, an agentic AI assistant that gives customers, workshops, distributors and internal teams source-linked answers about its product portfolio. It replaces searching technical documents or contacting support.
Summary written by usedby from the source page, in English. The figures are those of Cognigy and Bosch, not ours.
- 99%“With a 99% success rate of AI interactions”
- 70%“a 70% reduction in common complaints”
- $24,000“the solution generated $24,000 in cost savings”
In three months alone, the solution generated $24,000 in cost savings by drastically reducing support volume.
Focus on the outcomes first. Take care of your customers. If you keep that in mind, the rest falls into place. The savings and efficiency gains will inevitably follow.
NiCE Cognigy is by far the best solution on the market for a multinational enterprise like we are.
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 80%CheckedPrinted word for word on the page, near the name of Bosch.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of Bosch.
- Bosch uses CognigyCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
More stories
Same company, same tool or same industry.
