900,000 page views per month
“More than 900,000 page views per month, with localized sites adding roughly 100,000 more”
As published on cognigy.com. Captured by usedby on Oct 8, 2026.
What happened
NetApp uses NiCE Knowledge Management, along with AI tools built in-house, to run a centralized knowledge base across its customer success, professional services, renewals, and cloud teams. The tools support article authoring, quality review, case audits, search, and feedback handling.
Summary written by usedby from the source page, in English. The figures are those of Cognigy and NetApp, not ours.
- 25%“A 25% increase in article reuse across employees and customers”
- 30%“30% more logged-in users, reflecting growing engagement”
- 4.6/5“Approximately 300 feedback items processed monthly, with a 4.6/5 CSAT score”
- 800“An average of 800 new articles created and 2,500 updated every month”
The result is a knowledge base that now receives more than 900,000 page views per month, holds over 45,000 validated articles, and achieves a 4.6 out of 5 customer satisfaction score, with every surveyed customer rating the site good or excellent.
What the story claims, and what we checked
We compared the story with its live page on Oct 8, 2026.
- The figure: 900,000 page views per monthCheckedPrinted word for word on the page, near the name of NetApp.
- The passage quoted aboveCheckedCopied word for word from the page, near the name of NetApp.
- NetApp uses CognigyCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
- The result itselfNot checkedWe quote it; we did not measure it.
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