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How Lufthansa uses Cognigy

16 million

“handling about 16 million conversations throughout the year with AI”

As published on cognigy.com. Captured by usedby on Oct 2, 2026.

What happened

Lufthansa uses Cognigy.AI to build and run self-service AI agents that let passengers handle rebookings, check alternative flights, access travel information and get refunds. The agents run on its websites and via SMS links, with multilingual support and real-time translation.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and Lufthansa, not ours.

  • 375,000“peak days seeing up to 375,000 interactions”

By leveraging AI-driven Self-Service Agents, the airline managed to significantly increase its interaction capacity, handling about 16 million conversations throughout the year with AI, with peak days seeing up to 375,000 interactions.

From the page. cognigy.com, captured Oct 2, 2026

We believe Cognigy.AI to be the most comprehensive, user-friendly Conversational AI platform on the market today, to build advanced, multi-lingual AI Agents at scale.

Nick Allgaier, Product Manager Digital Assistants, Lufthansa. Source, captured Oct 2, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 3, 2026.

  • The figure: 16 millionCheckedPrinted word for word on the page, near the name of Lufthansa.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Lufthansa.
  • Lufthansa uses CognigyCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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