The use case: how Uber deploys Agentforce
Uber uses Agentforce to reach out to Uber for Business leads with personalized outreach and guide them through sign-up. It also uses an agent to extract details from long advertising RFPs, create opportunities, and build media plans.
More reported results
Figures published in Agentforce’s case study. They are not independently measured by usedby.
scaling support to 12,000 leads per month
cutting processing time by an estimated 83%
Other AI tools used by Uber
Other public relationships recorded on usedby.
Explore Uber’s AI stack
Other companies using Agentforce
Customers across industries, with public evidence.
1-800AccountantConfirmed
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BionicConfirmed
CVS HealthConfirmed
Endress+HauserConfirmedGo straight to the source
Based on Agentforce’s published case study. We check the public evidence; the results are reported by the vendor.
salesforce.com- Last checked
- Nov 15, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 60%Checked
Printed word for word on the page, near the name of Uber.
- The passage quoted aboveChecked
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- Uber uses AgentforceChecked
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- The result itselfNot checked
We quote it; we did not measure it.
Agentforce engages nearly every U4B lead with personalized outreach, boosting conversion rates by 60% and scaling support to 12,000 leads per month.