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How Uber uses Sprinklr

33%

“reduced Uber's first response time by 33%”

As published on sprinklr.com. Captured by usedby on Oct 8, 2026.

What happened

Uber uses Sprinklr Social to publish brand content from hundreds of global social handles, Sprinklr Insights to listen for critical safety concerns and route them to the right teams, and Sprinklr Service with AI to triage and answer inbound customer messages for its global agents.

Summary written by usedby from the source page, in English. The figures are those of Sprinklr and Uber, not ours.

  • 4,000 hours“Sprinklr Service has already saved agents more than 4,000 hours since launch”
  • 8%“The number of cases that agents reply to within Uber's SLA has increased by 8%”
  • 1,000 agents“ramping up to more than 1,000 agents around the globe”
  • 600“it added 600 more seats for community managers to handle the growing volume of customer inquiries”

Sprinklr Service has already saved agents more than 4,000 hours since launch and has reduced Uber's first response time by 33%. The number of cases that agents reply to within Uber's SLA has increased by 8%, while the average case handle time has gone down by nearly a minute and a half.

From the page. sprinklr.com, captured Oct 8, 2026

Sprinklr's unified platform enables Uber to engage with and serve our global customers, at scale, so that we have a singular brand voice while providing a first-class customer experience whenever support is needed,

John Marston, Global Head of Social Media Care, External Tools, and Systems Administration, Uber. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 33%CheckedPrinted word for word on the page, near the name of Uber.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Uber.
  • Uber uses SprinklrCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

Uber uses PigmentAnother tool at UberUSD ~1,000,000“resulting in an estimated USD ~1,000,000 in man‑hour savings”Asharq Network uses Sprinklr. Another customer of Sprinklr41,000 agents“This ambitious project will migrate 41,000 agents to the platform within 18 months”Deutsche Telekom uses Sprinklr. Another customer of Sprinklr