The use case: how Ally deploys Sprinklr
Ally uses Sprinklr Social to listen to customer sentiment, engage customers, and run open-ended surveys through direct messages on social channels such as Instagram and TikTok. This supported scaling its Banksgiving holiday campaign from the contact center to social media.
More reported results
Figures published in Sprinklr’s case study. They are not independently measured by usedby.
35M+ social impressions
17M video views
26% growth in TikTok followers, surpassing the 100K milestone
In the customer’s words
When you show up in a way that feels genuine and puts the customer first, it resonates,Other AI tools used by Ally
Other public relationships recorded on usedby.
Explore Ally’s AI stack
Other companies using Sprinklr
Customers across industries, with public evidence.
AcerConfirmed
AramexConfirmedAsharq NetworkConfirmed
Deutsche TelekomConfirmed
FanaticsConfirmed
Go CityConfirmedGo straight to the source
Based on Sprinklr’s published case study. We check the public evidence; the results are reported by the vendor.
sprinklr.com- Last checked
- Oct 8, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 98%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Ally.
- Ally uses SprinklrChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Banksgiving achieved 98% positive or neutral sentiment, tying the highest score in the bank’s history.