The use case: how Telepass deploys Agentforce
Telepass uses Agentforce as a customer-facing FAQ agent that answers everyday questions in chat through its self-service portal, drawing on its knowledge base via Data 360, and escalates to a live rep with context when needed. A second internal agent gives service reps instant access to policies, product details and offers during customer calls.
More reported results
Figures published in Agentforce’s case study. They are not independently measured by usedby.
Agentforce now autonomously resolves approximately 87% of incoming customer inquiries.
Agentforce now handles 40,000 conversations per week
Making over 1.4 million LLM calls per month to reason and take action
The team had Salesforce Platform up and running in six weeks, and within 10 weeks they were already seeing ROI.
In the customer’s words
Getting started with Agentforce was easy. I didn’t have to write anything newOther companies using Agentforce
Customers across industries, with public evidence.
1-800AccountantConfirmed
AccentureConfirmedAflac JapanConfirmed
BionicConfirmed
CVS HealthConfirmed
Endress+HauserConfirmedGo straight to the source
Based on Agentforce’s published case study. We check the public evidence; the results are reported by the vendor.
salesforce.com- Last checked
- Nov 15, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 50%Checked
Printed word for word on the page, near the name of Telepass.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Telepass.
- The numbers in our summaryChecked
Each one is printed on the page.
- Telepass uses AgentforceChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Making over 1.4 million LLM calls per month to reason and take action, Agentforce now autonomously resolves approximately 87% of incoming customer inquiries. By serving as the first line of support, it’s helping customers get the answers they need faster and giving service reps more time to help with complex needs.