The use case: how SAP deploys Mistral
SAP uses Mistral Large, hosted on SAP-operated infrastructure, to build a multilingual RAG chatbot that supports Swiss Federal Railways (SBB) employees during a software migration. SAP also uses Mistral models for agentic workflows such as an upcoming Accounting Accruals agent, and reuses the framework for other industries.
More reported results
Figures published in Mistral’s case study. They are not independently measured by usedby.
Scalable coverage: From 1,000 pilot users expanding to 30,000 employees, demonstrating enterprise-wide scalability.
In the customer’s words
Our expanded partnership with Mistral reinforces SAP’s commitment to responsible AI, enabling businesses to harness the power of generative AI while maintaining control over their data and intellectual property—a key milestone toward more sovereignty for the European market.Other AI tools used by SAP
Other public relationships recorded on usedby.
Explore SAP’s AI stack
Mistral users in IT Services & System Integration
Companies in the same sector, with public evidence.
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Go straight to the source
Based on Mistral’s published case study. We check the public evidence; the results are reported by the vendor.
mistral.ai- Source published
- Apr 24, 2026
- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 80%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of SAP.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- SAP uses MistralChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Support volume transformation: SBB achieved an estimated 80% reduction in repetitive support queries, freeing expert "super users" to focus on complex problem-solving.