New Relic vs PagerDuty: who uses which
Customers, public proof and the companies that use both.
On usedby, 77 companies use New Relic and 11 use PagerDuty. 1 company uses both, including Ryanair. New Relic leads among the Media & Publishing companies on usedby that use either tool.Latest check Nov 13, 2026: 88 of 88 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses New Relic, PagerDuty, or both
Every company with a public proof for at least one of the two tools.
76
listed for New Relic only
1
company uses both
10
listed for PagerDuty only
On usedby, 76 companies are listed for New Relic only, 10 are listed for PagerDuty only and 1 uses both, out of the 87 companies listed for at least one. An absent listing does not prove non-use.
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company |
|---|
 Ryanair |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: New Relic, 3 of 6; PagerDuty, 0 of 6. Missing facts remain unverified, not absent features.
New Relic
PagerDutyWhat customers report
Results as the vendor or the customer published them, with the source and the date.
New Relic
Overall MTTR has reduced by more than 50% as a result.
Elmera Group
Vendor case study, newrelic.com, captured Nov 12, 2026
The company has decreased outages by 20% and reduced mean time to resolve (MTTR) by 40%.
Darwinbox
Vendor case study, newrelic.com, captured Nov 12, 2026
PagerDuty
reducing initial response and communications times to critical incidents by 30%
SAP
Vendor case study, pagerduty.com, published Sep 16, 2023
MTTR is now under 30 minutes
DraftKings
Vendor case study, pagerduty.com, published Jun 15, 2023
Questions about New Relic and PagerDuty
Which is used more, New Relic or PagerDuty?
New Relic has more customers on usedby: 77 against 11 for PagerDuty.
Do companies use both New Relic and PagerDuty?
Yes. 1 company uses both on usedby, including Ryanair.
Who uses New Relic?
77 companies on usedby, each with the public page that shows it. See who uses New Relic.
Who uses PagerDuty?
11 companies on usedby, each with the public page that shows it. See who uses PagerDuty.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.