The use case: how DraftKings deploys PagerDuty
DraftKings uses PagerDuty as the digital operations platform within its incident management framework. Teams that own their services receive alerts through schedules and escalation policies, and response plays coordinate major incidents and customer communication. Reports provide incident metrics to the business.
More reported results
Figures published in PagerDuty’s case study. They are not independently measured by usedby.
issues proactively identified by internal stakeholders is above 90%
In the customer’s words
PagerDuty helps us know about issues before customers do…PagerDuty has really made us more efficient as a company.Other AI tools used by DraftKings
Other public relationships recorded on usedby.
Explore DraftKings’s AI stack
Other companies using PagerDuty
Customers across industries, with public evidence.
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Go straight to the source
Based on PagerDuty’s published case study. We check the public evidence; the results are reported by the vendor.
pagerduty.com- Source published
- Jun 15, 2023
- Last checked
- Nov 13, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: under 30 minutesChecked
Printed word for word on the page, near the name of DraftKings.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of DraftKings.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- DraftKings uses PagerDutyChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Data-driven Decision Making: DraftKings uses PagerDuty reports to learn and improve operations. MTTR is now under 30 minutes, and issues proactively identified by internal stakeholders is above 90%—a significant improvement.