incident.io vs New Relic: who uses which
Customers, public proof and the companies that use both.
On usedby, 49 companies use incident.io and 79 use New Relic. 1 company uses both, including Skyscanner. incident.io leads among the DevTools & Infrastructure companies on usedby that use either tool, New Relic among the Media & Publishing companies.Latest check Nov 13, 2026: 128 of 128 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses incident.io, New Relic, or both
Every company with a public proof for at least one of the two tools.
48
listed for incident.io only
1
company uses both
78
listed for New Relic only
On usedby, 48 companies are listed for incident.io only, 78 are listed for New Relic only and 1 uses both, out of the 127 companies listed for at least one. An absent listing does not prove non-use.
Where it lands
Recently publicly listed customers
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, incident.io |
|---|---|
 Skyscanner | On or before Oct 2024 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use incident.io, New Relic or both: a share of the companies on usedby, not of the market.
Listed for incident.io onlyBothListed for New Relic only
More common with incident.io
- DevTools & Infrastructure8 of the 11 DevTools & Infrastructure companies on usedby that use either tool use incident.io.
- Fintech & Payments7 of the 10 Fintech & Payments companies on usedby that use either tool use incident.io.
- Artificial Intelligence4 of the 6 Artificial Intelligence companies on usedby that use either tool use incident.io.
More common with New Relic
- Media & Publishing8 of the 9 Media & Publishing companies on usedby that use either tool use New Relic.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Vendor facts checked: incident.io, 4 of 6; New Relic, 4 of 6. Missing facts remain unverified, not absent features.
incident.ioNew RelicWhat customers report
Results as the vendor or the customer published them, with the source and the date.
incident.io
Responder deployment reached 114% of contracted seats
Flagstone
Vendor case study, incident.io, published Mar 26, 2026
4+ hours saved on post-mortems
Built
Vendor case study, incident.io, published Mar 26, 2026
New Relic
Response times improved by 40% on the backend.
Turo
Vendor case study, newrelic.com, captured Nov 13, 2026
New Relic alerts have enabled proactive technology operations at Swiggy, with a 10% rise in productivity
Swiggy
Vendor case study, newrelic.com, captured Nov 13, 2026
Evidence for your decision: incident.io
Source observations. Check the required plan and conditions before choosing.
Documented tasks
No reviewed task examples are available yet.
Choice criteria
Free trial or free plan: YesSourced observation
Plan: Unknown
Basic Free Forever Everything you need to get started with incident management
Integration: JiraSourced observation
Plan: Unknown
Export and automatically sync your incident actions with tickets in Jira.
Pricing: FreeSourced observation
Plan: Basic
Scope: Forever
Basic Free Forever Everything you need to get started with incident management
Integration: SlackSourced observation
Plan: Basic
Conditions: Basic plan only; native incident response scope.
Product: incident.io
Setup and limits: Named plan, contract entitlement, connector scopes, permissions, volume limits and regional eligibility remain unknown.; Documented only; not_tested. No authenticated vendor operation executed.
Slack or Microsoft Teams native incident response
Questions about incident.io and New Relic
Which is used more, incident.io or New Relic?
New Relic has more customers on usedby: 79 against 49 for incident.io. incident.io leads among the DevTools & Infrastructure companies on usedby that use either tool, New Relic among the Media & Publishing companies.
Do companies use both incident.io and New Relic?
Yes. 1 company uses both on usedby, including Skyscanner.
Who uses incident.io?
49 companies on usedby, each with the public page that shows it. See who uses incident.io.
Who uses New Relic?
79 companies on usedby, each with the public page that shows it. See who uses New Relic.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of four proof levels: confirmed, declared by the company itself, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.