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How Flagstone uses incident.io

114%

“Responder deployment reached 114% of contracted seats”

As published on incident.io, March 2026. Captured by usedby on Oct 7, 2026.

What happened

Flagstone, a regulated UK savings platform, replaced PagerDuty and its Azure DevOps incident tickets with incident.io running on Microsoft Teams. Engineering, risk, compliance, client services, legal and operations now raise, coordinate and run postmortems for incidents in one place.

Summary written by usedby from the source page, in English. The figures are those of incident.io and Flagstone, not ours.

  • 4.7 out of 5“The internal satisfaction score sits at 4.7 out of 5.”
  • 294“In the first two and a half months, Flagstone managed 294 incidents through the platform.”

Responder deployment reached 114% of contracted seats as non-engineering teams joined the platform organically without mandates or much pushing from leadership.

From the page. incident.io, captured Oct 7, 2026

Don't hesitate if you're on Teams — it works exactly as you'd need it to. And I'm genuinely excited about where the integration is headed.

Dewi Rees, Senior Engineering Manager, Flagstone. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 114%CheckedPrinted word for word on the page, near the name of Flagstone.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Flagstone.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Flagstone uses incident.ioCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

80%“Approximately 80% of our initial incident-response workflow is now automated.”Kaizen Gaming uses incident.io. Another customer of incident.ioUp to 10x“Up to 10x faster response time”Turbopuffer uses incident.io. Another customer of incident.io4+ hours“4+ hours saved on post-mortems”Built uses incident.io. Another customer of incident.io