Cognigy vs LivePerson: who uses which
Customers, public proof and the companies that use both.
On usedby, 56 companies use Cognigy and 41 use LivePerson. 1 company uses both, including Sky. Cognigy leads among the Insurance & InsurTech companies on usedby that use either tool, LivePerson among the Banking & Mortgages companies.Latest check Oct 13, 2026: 94 of 97 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Cognigy, LivePerson, or both
Every company with a public proof for at least one of the two tools.
55
use only Cognigy
1
company uses both
40
use only LivePerson
55 companies use only Cognigy, 40 use only LivePerson and 1 uses both, out of the 96 companies on usedby that use at least one of them.
Where it lands
Recently publicly listed customers
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company |
|---|
 Sky |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Cognigy, LivePerson or both: a share of the companies on usedby, not of the market.
Cognigy onlyBothLivePerson only
More common with Cognigy
- Insurance & InsurTech4 of the 7 Insurance & InsurTech companies on usedby that use either tool use Cognigy.
- Travel & Hospitality5 of the 7 Travel & Hospitality companies on usedby that use either tool use Cognigy.
- Airlines & Aviation Services5 of the 6 Airlines & Aviation Services companies on usedby that use either tool use Cognigy.
More common with LivePerson
- Banking & Mortgages7 of the 10 Banking & Mortgages companies on usedby that use either tool use LivePerson.
- Telecommunications6 of the 10 Telecommunications companies on usedby that use either tool use LivePerson.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
CognigyLivePersonWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Cognigy
The wait time between GP referral and Reed’s first patient engagement has fallen by 80 percent.
Reed Wellbeing
Vendor case study, cognigy.com, captured Oct 8, 2026
80% cost reduction from handled queries
Lippert
Vendor case study, cognigy.com, captured Oct 8, 2026
LivePerson
No reviewed story for LivePerson yet.
Questions about Cognigy and LivePerson
Which is used more, Cognigy or LivePerson?
Cognigy has more customers on usedby: 56 against 41 for LivePerson. Cognigy leads among the Insurance & InsurTech companies on usedby that use either tool, LivePerson among the Banking & Mortgages companies.
Do companies use both Cognigy and LivePerson?
Yes. 1 company uses both on usedby, including Sky.
Who uses Cognigy?
56 companies on usedby, each with the public page that shows it. See who uses Cognigy.
Who uses LivePerson?
41 companies on usedby, each with the public page that shows it. See who uses LivePerson.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.