Cognigy vs Parloa: who uses which
Customers, public proof and the companies that use both.
On usedby, 58 companies use Cognigy and 36 use Parloa. 1 company uses both, including Generali. Cognigy leads among the Travel & Hospitality companies on usedby that use either tool, Parloa among the Insurance & InsurTech companies.Latest check Oct 8, 2026: 84 of 94 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Cognigy, Parloa, or both
Every company with a public proof for at least one of the two tools.
57
use only Cognigy
1
company uses both
35
use only Parloa
57 companies use only Cognigy, 35 use only Parloa and 1 uses both, out of the 93 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
Newest customers
No new customer since tracking started on October 3, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company | First public proof, Cognigy |
|---|---|
 Generali | On or before May 2026 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Cognigy, Parloa or both: a share of the companies on usedby, not of the market.
Cognigy onlyBothParloa only
More common with Cognigy
- Travel & Hospitality4 of the 6 Travel & Hospitality companies on usedby that use either tool use Cognigy.
- Energy, Utilities & Cleantech3 of the 5 Energy, Utilities & Cleantech companies on usedby that use either tool use Cognigy.
- Telecommunications5 of the 5 Telecommunications companies on usedby that use either tool use Cognigy.
More common with Parloa
- Insurance & InsurTech7 of the 9 Insurance & InsurTech companies on usedby that use either tool use Parloa, 1 of them alongside Cognigy.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
CognigyParloaWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Cognigy
80% cost reduction from handled queries
Lippert
Vendor case study, cognigy.com, captured Oct 8, 2026
30 seconds saved per call
Mister Spex
Vendor case study, cognigy.com, captured Oct 8, 2026
Parloa
MAINGAU achieved its goal of an additional 20% automation rate within a short period of time
MAINGAU
Vendor case study, parloa.com, published May 13, 2026
AI-driven execution of up to 3 million calls per year
HSE
Vendor case study, parloa.com, published Jul 24, 2025
Questions about Cognigy and Parloa
Which is used more, Cognigy or Parloa?
Cognigy has more customers on usedby: 58 against 36 for Parloa. Cognigy leads among the Travel & Hospitality companies on usedby that use either tool, Parloa among the Insurance & InsurTech companies.
Do companies use both Cognigy and Parloa?
Yes. 1 company uses both on usedby, including Generali.
Who uses Cognigy?
58 companies on usedby, each with the public page that shows it. See who uses Cognigy.
Who uses Parloa?
36 companies on usedby, each with the public page that shows it. See who uses Parloa.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.