On usedby, 35 companies use Ada and 58 use Cognigy. 1 company uses both, including Sky. Ada leads among the Fintech & Payments companies on usedby that use either tool, Cognigy among the Airlines & Aviation Services companies.Latest check Oct 8, 2026: 82 of 93 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Ada, Cognigy, or both
Every company with a public proof for at least one of the two tools.
34
use only Ada
1
company uses both
57
use only Cognigy
34 companies use only Ada, 57 use only Cognigy and 1 uses both, out of the 92 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Ada yet.
Where it lands
Newest customers
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 Sky |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Ada, Cognigy or both: a share of the companies on usedby, not of the market.
Ada onlyBothCognigy only
More common with Ada
- Fintech & Payments6 of the 6 Fintech & Payments companies on usedby that use either tool use Ada.
More common with Cognigy
- Airlines & Aviation Services4 of the 6 Airlines & Aviation Services companies on usedby that use either tool use Cognigy.
- Telecommunications5 of the 6 Telecommunications companies on usedby that use either tool use Cognigy.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
AdaCognigyWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Ada
By 2026, that number had climbed to 77%
Dott
Vendor case study, ada.cx, published May 21, 2026
Melodie is involved in about 85% of Deezer's support contacts
Deezer
Vendor case study, ada.cx, published Aug 17, 2026
Cognigy
80% cost reduction from handled queries
Lippert
Vendor case study, cognigy.com, captured Oct 8, 2026
30 seconds saved per call
Mister Spex
Vendor case study, cognigy.com, captured Oct 8, 2026
Questions about Ada and Cognigy
Which is used more, Ada or Cognigy?
Cognigy has more customers on usedby: 58 against 35 for Ada. Ada leads among the Fintech & Payments companies on usedby that use either tool, Cognigy among the Airlines & Aviation Services companies.
Do companies use both Ada and Cognigy?
Yes. 1 company uses both on usedby, including Sky.
Who uses Ada?
35 companies on usedby, each with the public page that shows it. See who uses Ada.
Who uses Cognigy?
58 companies on usedby, each with the public page that shows it. See who uses Cognigy.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.