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How Dott uses Ada

77%

“By 2026, that number had climbed to 77%”

As published on ada.cx, May 2026. Captured by usedby on Oct 5, 2026.

What happened

Dott, a micromobility operator, uses an Ada-powered AI agent to handle rider support contacts in any language. It connects to Dott's backend through API automations to process refunds, check vehicles and manage trips, such as ending a ride that won't close.

Summary written by usedby from the source page, in English. The figures are those of Ada and Dott, not ours.

  • 62%“By February, automated resolution had jumped from 32% to 62%.”
  • 1,000“Where the team could review 50 conversations manually, they can now analyze 1,000, with AI surfacing patterns, flagging inconsistencies, and separating signal from noise.”
  • 25“By 2026, that number had climbed to 77%, driven by 25 API-powered automations connecting Ada directly to Dott's backend—handling refunds, vehicle checks, and real-time trip management without escalation.”
  • 2 million“Dott receives approximately 2 million contacts a year.”

By 2026, that number had climbed to 77%, driven by 25 API-powered automations connecting Ada directly to Dott's backend—handling refunds, vehicle checks, and real-time trip management without escalation.

From the page. ada.cx, captured Oct 5, 2026

Gen AI was the first massive breakthrough for CX, and MCP is the second. MCP is quality at scale, in a fraction of the time any human review could achieve.

Nicolas Gorse, COO, Dott. Source, captured Oct 2, 2026

When your ride is done, you want it done immediately. No human agent can instantly end your ride, it’s only possible with Ada.

Nicolas Gorse, COO, Dott. Source, captured Oct 5, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 5, 2026.

  • The figure: 77%CheckedPrinted word for word on the page, near the name of Dott.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Dott.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Dott uses AdaCheckedConfirmed line. Latest check across sources: Oct 5, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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