The use case: how eSky deploys Ada
eSky, an online travel agency, runs a dedicated Ada AI agent for each of its three brands to resolve customer inquiries automatically across web chat, WhatsApp and Messenger in multiple languages and markets. The agents handle routine tasks, triage complex cases to human agents with structured requests, and help surface operational gaps.
More reported results
Figures published in Ada’s case study. They are not independently measured by usedby.
3 channels live with one AI agent strategy
3 distinct brands managed by one team
AI agent CSAT went up by 19 percentage points in that same window.
In the customer’s words
Our AI agent is universal. It can behave like a marketing team member. It can behave like a customer support agent. You don't get that in a human, usually.The moment where we started to believe that we can actually resolve inquiries automatically was a game changerAda has been a huge contributor to my mission so far. Less than a year ago we were running a proof of concept. Today we're live across three brands, three channels, and dozens of markets. I'm having the best time and we're just getting started.Other companies using Ada
Customers across industries, with public evidence.
Betsson GroupConfirmed
Blackhawk NetworkConfirmed
BrigitConfirmed
CheckrConfirmed
DeezerConfirmed
DigicelConfirmedGo straight to the source
Based on Ada’s published case study. We check the public evidence; the results are reported by the vendor.
ada.cx- Source published
- Apr 23, 2026
- Last checked
- Oct 11, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 17-pointChecked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of eSky.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- eSky uses AdaChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
In a single week, automated resolution jumped by 10 percentage points, and has since climbed an additional seven percentage points. AI agent CSAT went up by 19 percentage points in that same window.