Ada vs Intercom: who uses which
Customers, public proof and the companies that use both.
On usedby, 35 companies use Ada and 114 use Intercom. 2 companies use both, including monday.com and Neo Financial. Ada leads among the Fintech & Payments companies on usedby that use either tool, Intercom among the Artificial Intelligence companies.Latest check Oct 8, 2026: 141 of 149 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Ada, Intercom, or both
Every company with a public proof for at least one of the two tools.
33
use only Ada
2
companies use both
112
use only Intercom
33 companies use only Ada, 112 use only Intercom and 2 use both, out of the 147 companies on usedby that use at least one of them.
Where it lands
Newest customers
We have not started tracking changes for Ada yet.
Where it lands
Newest customers
Who uses both
Companies with a confirmed or observed line on both tools.
| Company | First public proof, Intercom |
|---|---|
 monday.com | On or before Nov 2024 |
 Neo Financial | On or before Sep 2026 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Ada, Intercom or both: a share of the companies on usedby, not of the market.
Ada onlyBothIntercom only
More common with Ada
- Fintech & Payments6 of the 8 Fintech & Payments companies on usedby that use either tool use Ada, 1 of them alongside Intercom.
- E-commerce & D2C3 of the 5 E-commerce & D2C companies on usedby that use either tool use Ada.
More common with Intercom
- Artificial Intelligence5 of the 5 Artificial Intelligence companies on usedby that use either tool use Intercom.
- Sales Tech & CRM4 of the 5 Sales Tech & CRM companies on usedby that use either tool use Intercom.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
AdaIntercomWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Ada
By 2026, that number had climbed to 77%
Dott
Vendor case study, ada.cx, published May 21, 2026
Melodie is involved in about 85% of Deezer's support contacts
Deezer
Vendor case study, ada.cx, published Aug 17, 2026
Intercom
streamline the customer experience across our 20 brands
Miss Group
Vendor case study, intercom.com, captured Oct 8, 2026
reduced their cost per support interaction by 80% – from $51 to $10 – in just two years
AgriWebb
Vendor case study, intercom.com, captured Oct 8, 2026
Questions about Ada and Intercom
Which is used more, Ada or Intercom?
Intercom has more customers on usedby: 114 against 35 for Ada. Ada leads among the Fintech & Payments companies on usedby that use either tool, Intercom among the Artificial Intelligence companies.
Do companies use both Ada and Intercom?
Yes. 2 companies use both on usedby, including monday.com and Neo Financial.
Who uses Ada?
35 companies on usedby, each with the public page that shows it. See who uses Ada.
Who uses Intercom?
114 companies on usedby, each with the public page that shows it. See who uses Intercom.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.