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How Speedway Motors uses Level AI

90%

“Becky reduced her quality management reporting workload by 90%”

As published on thelevel.ai. Captured by usedby on Oct 8, 2026.

What happened

Speedway Motors uses Level AI to automatically score and analyze its customer conversations, replacing manual spreadsheet-based QA on a small sample of calls. It also uses synchronized agent screen recordings, conversation tags and structured coaching templates to coach remote agents and spot missed sales asks and order errors.

Summary written by usedby from the source page, in English. The figures are those of Level AI and Speedway Motors, not ours.

  • 50%“supervisors across the organization cut routine audit work by 50%”
  • 99.3%“99.3% evaluation acceptance rate”
  • 30 metrics“Frontline agents gained daily access to their individual performance across 30 metrics”

Becky reduced her quality management reporting workload by 90%, while supervisors across the organization cut routine audit work by 50%.

From the page. thelevel.ai, captured Oct 8, 2026

Now agents can really see their performance across all of our major metrics, which is pretty cool. It’s been a long time since they’ve been able to see that.

Patrick, Speedway Motors. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: 90%CheckedPrinted word for word on the page, near the name of Speedway Motors.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Speedway Motors.
  • Speedway Motors uses Level AICheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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