2
AI tools in use at Bakkt
Bakkt uses 2 AI tools: Level AI (Customer Service Automation) and Unit21 (Fraud & AML). 2 are confirmed by a published story, quote or press release; none is listed on the vendor's own pages.Latest check Oct 8, 2026: 2 of 2 tools checked, from 3 public sources.
- Website
- bakkt.com
- AI tools in use
- 2
- Latest check
- October 8, 20262 of 2 tools checked so far
Every AI tool at Bakkt
2 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Level AI | Customer Service Automation | — | thelevel.ai | |
 Unit21 | Fraud & AML | — | unit21.ai |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Bakkt's own words
Published results, each linked to its dated source. We quote, we do not score.
Your advanced call center screen recording capability and redaction won the day. Your competition said, we just can’t match Level AI in that area.Unit21 is monitoring hundreds of thousands of customer accounts. And the best thing is that we have been able to achieve a steady 15% false-positive rate.Questions about AI at Bakkt
What AI tools does Bakkt use?
Bakkt uses 2 AI tools: Level AI and Unit21. 2 are confirmed by a published story, quote or press release, and none is listed on the vendor's own pages.
How does usedby know which AI tools Bakkt uses?
Each tool is linked to a public page that names Bakkt: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Bakkt, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.