Level AI vs Talkdesk: who uses which
Customers, public proof and the companies that use both.
On usedby, 19 companies use Level AI and 47 use Talkdesk. 1 company uses both, including ezCater. Talkdesk leads among the Banking & Mortgages companies on usedby that use either tool.Latest check Oct 8, 2026: 64 of 66 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Level AI, Talkdesk, or both
Every company with a public proof for at least one of the two tools.
17
use only Level AI
1
company uses both
45
use only Talkdesk
17 companies use only Level AI, 45 use only Talkdesk and 1 uses both, out of the 64 companies on usedby that use at least one of them.
1 more company is listed for both, with a job post on one side: not counted as using both.
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Where it lands
Newest customers
We have not started tracking changes for Talkdesk yet.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company |
|---|
 ezCater |
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Level AI
TalkdeskWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Level AI
Globalfaces now enjoys a 75% conversion rate on verification calls
Globalfaces
Vendor case study, thelevel.ai, captured Oct 8, 2026
13% decrease in its overall call handling time
ezCater
Vendor case study, thelevel.ai, captured Oct 8, 2026
Talkdesk
AI agents handle 3% of calls
novobanco
Vendor case study, talkdesk.com, captured Oct 4, 2026
they achieved a 40% reduction in operating costs
Metro Finance
Vendor case study, talkdesk.com, captured Oct 4, 2026
Questions about Level AI and Talkdesk
Which is used more, Level AI or Talkdesk?
Talkdesk has more customers on usedby: 47 against 19 for Level AI.
Do companies use both Level AI and Talkdesk?
Yes. 1 company uses both on usedby, including ezCater.
Who uses Level AI?
19 companies on usedby, each with the public page that shows it. See who uses Level AI.
Who uses Talkdesk?
47 companies on usedby, each with the public page that shows it. See who uses Talkdesk.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.