Skip to main content
usedby
Search tools, companies

How novobanco uses Talkdesk

3%

“AI agents handle 3% of calls”

As published on talkdesk.com. Captured by usedby on Oct 4, 2026.

What happened

Novobanco uses Talkdesk CX Cloud to route calls to a virtual agent, contact center agents or branches depending on the purpose of the call and availability. It also uses AI to redistribute calls between overcrowded urban branches and rural branches with more availability.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and novobanco, not ours.

  • 15%“Handled calls increased by 15%”

Automated and optimized with CXA, this smart redistribution of calls using Talkdesk Autopilot™ is improving customer experience, making it faster and more convenient.

From the page. talkdesk.com, captured Oct 4, 2026

Talkdesk makes it easier for customers because we are providing a better service than before. Overall, we are very satisfied globally with the implementation.

Conceição Matos, retail transformation office leader, novobanco. Source, captured Oct 4, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 4, 2026.

  • The figure: 3%CheckedPrinted word for word on the page, near the name of novobanco.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of novobanco.
  • novobanco uses TalkdeskCheckedConfirmed line. Latest check across sources: Oct 4, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

novobanco uses FeedzaiAnother tool at novobanco40%“Farfetch achieved 40% cost efficiencies—half directly attributed to Talkdesk.”Farfetch uses Talkdesk. Another customer of Talkdesk40%“they achieved a 40% reduction in operating costs”Metro Finance uses Talkdesk. Another customer of Talkdesk