3
AI tools in use at novobanco
novobanco uses 3 AI tools: Feedzai (Fraud & AML), Talkdesk (Customer Service Automation), and Legora (Legal AI). 2 are confirmed by a published story, quote or press release; 1 is listed on the vendor's own pages.Latest check Oct 8, 2026: 3 of 3 tools checked, from 6 public sources.
- Industry
- Banking & Mortgages
- Website
- novobanco.pt
- AI tools in use
- 3Median for the 94 Banking & Mortgages companies on usedby: 1
- Latest check
- October 8, 20263 of 3 tools checked so far
Every AI tool at novobanco
3 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Feedzai | Fraud & AML | — | feedzai.com | |
 Talkdesk | Customer Service Automation | — | talkdesk.com | |
 Legora | Legal AI | — | legora.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In novobanco's own words
Published results, each linked to its dated source. We quote, we do not score.
3%Share of calls handled by AI agents
novobanco uses Talkdesk. Vendor case study, Captured Oct 4, 2026.Read the story
novobanco uses Feedzai. Vendor case study, Published Feb 25, 2025.Talkdesk makes it easier for customers because we are providing a better service than before. Overall, we are very satisfied globally with the implementation.novobanco compared to other Banking & Mortgages companies
novobanco uses 3 AI tools. The median among the 94 Banking & Mortgages companies on usedby is 1. 75 of its 93 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
94 Banking & Mortgages companies on usedby, by number of AI tools
- 62 companies with 1 tool
- 13 companies with 2 tools
- 10 companies with 3 tools
- 3 companies with 4 tools
- 0 companies with 5 tools
- 3 companies with 6 tools
- 1 company with 7 tools
- 2 companies with 8 tools
What its peers use that novobanco does not
Questions about AI at novobanco
What AI tools does novobanco use?
novobanco uses 3 AI tools: Feedzai, Talkdesk, and Legora. 2 are confirmed by a published story, quote or press release, and 1 is listed on the vendor's own pages.
Does novobanco use Zest?
usedby has not found a public page showing that novobanco uses Zest. Zest is the most used AI tool among the 94 Banking & Mortgages companies on usedby: 23 of them use it. See who uses Zest.
How does novobanco compare to other Banking & Mortgages companies?
novobanco uses 3 AI tools. The median among the 94 Banking & Mortgages companies on usedby is 1, and 75 of its 93 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools novobanco uses?
Each tool is linked to a public page that names novobanco: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find novobanco, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.