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How Metro Finance uses Talkdesk

40%

“they achieved a 40% reduction in operating costs”

As published on talkdesk.com. Captured by usedby on Oct 4, 2026.

What happened

Metro Finance uses Talkdesk Autopilot to deflect incoming callers to AI wherever possible and to change its IVRs quickly, in order to keep service levels in line with its business standards.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and Metro Finance, not ours.

Key improvements include leveraging Talkdesk Autopilot™, powered by CXA, to handle calls through AI wherever possible, enabling rapid IVR adjustments while maintaining high service standards.

From the page. talkdesk.com, captured Oct 4, 2026

Implementing Talkdesk has completely changed our customer experience.

Raj Kripal, Head of Servicing, Metro Finance. Source, captured Oct 4, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 4, 2026.

  • The figure: 40%CheckedPrinted word for word on the page, near the name of Metro Finance.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Metro Finance.
  • Metro Finance uses TalkdeskCheckedConfirmed line. Latest check across sources: Oct 4, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

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