The use case: how Sungage Financial deploys Level AI
Sungage Financial, a solar loan provider, uses Level AI to automatically score every customer interaction for quality, analyze sentiment, and track customer satisfaction. A small QA team reviews only flagged calls and uses the platform for calibration sessions, training libraries, and reporting.
More reported results
Figures published in Level AI’s case study. They are not independently measured by usedby.
Sungage Financial used Level AI to handle a 3x increase in solar-related call volume and achieve 100% automated QA coverage, all while maintaining a 4 CSAT score.
In the customer’s words
Level AI didn’t just help us work faster—they helped us deliver the kind of experience that generates referrals for our installer partners.Level AI users in Fintech & Payments
Companies in the same sector, with public evidence.
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Based on Level AI’s published case study. We check the public evidence; the results are reported by the vendor.
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- Oct 8, 2026
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- The figure: 3xChecked
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Auto QA allows them to focus their efforts on calls below certain thresholds and on specific triggers, rather than random manual selections. This has eliminated the need to add headcount to the QA staff, even with substantial growth in call volume.