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How Waste Connections uses Yellow.ai

~$4M

“While Saving ~$4M Annually”

As published on yellow.ai, April 2023. Captured by usedby on Oct 8, 2026.

What happened

Waste Connections uses Yellow.ai's AI agent, Trina, across voice and digital channels to handle routine customer requests such as pickup scheduling, missed pickup reports, billing and payments. It provides multilingual support in English and French at all hours, transfers complex requests to live agents and collects service feedback.

Summary written by usedby from the source page, in English. The figures are those of Yellow.ai and Waste Connections, not ours.

  • 250K+“Automated Customer Service for 250K+ Users Every Month”

By automating routine customer interactions and providing multilingual 24/7 self-service, the organization improved customer experiences, reduced operational costs, and created a scalable support model capable of handling hundreds of thousands of customer interactions every month.

From the page. yellow.ai, captured Oct 8, 2026

Our after-hours voice AI agent deployment with Yellow.ai has been very successful. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction.

Doug Mooneyham, Director, Operations Applications, Waste Connections. Source, captured Oct 8, 2026

Yellow.ai has helped us accelerate our AI automation for some of our most important use cases. Our after-hours voicebot deployment with Yellow.ai has been very successful. Offering reliable customer support, the voice AI agent answers customers succinctly. Automation of routine queries has helped us save millions of dollars over the past year with high customer satisfaction.

Doug Mooneyham, Director, Operations Applications, Waste Connections. Source, captured Oct 8, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 8, 2026.

  • The figure: ~$4MCheckedPrinted word for word on the page, near the name of Waste Connections.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Waste Connections.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Waste Connections uses Yellow.aiCheckedConfirmed line. Latest check across sources: Oct 8, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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