Intercom vs Yellow.ai: who uses which
Customers, public proof and the companies that use both.
On usedby, 114 companies use Intercom and 27 use Yellow.ai. 1 company uses both, including Amazon. Intercom leads among the Fintech & Payments companies on usedby that use either tool.Latest check Oct 14, 2026: 141 of 141 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Intercom, Yellow.ai, or both
Every company with a public proof for at least one of the two tools.
113
use only Intercom
1
company uses both
26
use only Yellow.ai
113 companies use only Intercom, 26 use only Yellow.ai and 1 uses both, out of the 140 companies on usedby that use at least one of them.
Where it lands
Recently publicly listed customers
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Intercom |
|---|---|
 Amazon | On or before Nov 2024 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Intercom, Yellow.ai or both: a share of the companies on usedby, not of the market.
Intercom onlyBothYellow.ai only
More common with Intercom
- Fintech & Payments9 of the 11 Fintech & Payments companies on usedby that use either tool use Intercom.
- Artificial Intelligence9 of the 9 Artificial Intelligence companies on usedby that use either tool use Intercom.
- DevTools & Infrastructure9 of the 9 DevTools & Infrastructure companies on usedby that use either tool use Intercom.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Intercom
Yellow.aiWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Intercom
streamline the customer experience across our 20 brands
Miss Group
Vendor case study, intercom.com, captured Oct 8, 2026
reduced their cost per support interaction by 80% – from $51 to $10 – in just two years
AgriWebb
Vendor case study, intercom.com, captured Oct 8, 2026
Yellow.ai
Isha has successfully handled over 21,000 customer and dealer calls with seamless integration
Sony India
Vendor case study, yellow.ai, published Apr 5, 2023
3M+ users engaged within weeks of launch.
Lulu Hypermarket
Vendor case study, yellow.ai, published Apr 20, 2026
Questions about Intercom and Yellow.ai
Which is used more, Intercom or Yellow.ai?
Intercom has more customers on usedby: 114 against 27 for Yellow.ai.
Do companies use both Intercom and Yellow.ai?
Yes. 1 company uses both on usedby, including Amazon.
Who uses Intercom?
114 companies on usedby, each with the public page that shows it. See who uses Intercom.
Who uses Yellow.ai?
27 companies on usedby, each with the public page that shows it. See who uses Yellow.ai.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.