Intercom vs Sanas: who uses which
Customers, public proof and the companies that use both.
On usedby, 114 companies use Intercom and 48 use Sanas. 1 company uses both, including Amazon. Intercom leads among the Artificial Intelligence companies on usedby that use either tool.Latest check Oct 8, 2026: 162 of 162 public lines checked. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side.
Who uses Intercom, Sanas, or both
Every company with a public proof for at least one of the two tools.
113
use only Intercom
1
company uses both
47
use only Sanas
113 companies use only Intercom, 47 use only Sanas and 1 uses both, out of the 161 companies on usedby that use at least one of them.
Where it lands
Newest customers
Where it lands
Newest customers
No new customer since tracking started on October 8, 2026.
Who uses both
Companies with a confirmed or observed line on both tools.
| Company | First public proof, Intercom |
|---|---|
 Amazon | On or before Nov 2024 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Intercom, Sanas or both: a share of the companies on usedby, not of the market.
Intercom onlyBothSanas only
More common with Intercom
- Artificial Intelligence5 of the 5 Artificial Intelligence companies on usedby that use either tool use Intercom.
- Fintech & Payments3 of the 5 Fintech & Payments companies on usedby that use either tool use Intercom.
Source: confirmed and observed usedby lines. Job-post signals, the weakest proof level, are left out of these shares.
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Intercom
SanasWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Intercom
Inter has a first response time of less than one minute
Intercom
Vendor case study, intercom.com, captured Oct 5, 2026
the team’s average first response time through Intercom is under one minute
Living Spaces
Vendor case study, intercom.com, captured Oct 5, 2026
Sanas
50% increase in converting hotel bookings
Wyndham
Vendor case study, sanas.ai, published Sep 4, 2026
Questions about Intercom and Sanas
Which is used more, Intercom or Sanas?
Intercom has more customers on usedby: 114 against 48 for Sanas.
Do companies use both Intercom and Sanas?
Yes. 1 company uses both on usedby, including Amazon.
Who uses Intercom?
114 companies on usedby, each with the public page that shows it. See who uses Intercom.
Who uses Sanas?
48 companies on usedby, each with the public page that shows it. See who uses Sanas.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company is named as using both tools when its lines on both are confirmed or observed.