2
AI tools in use at Grubhub
Grubhub uses 2 AI tools: Fathom (Operations) and Zendesk AI (Customer Service Automation). None is confirmed by a published story, quote or press release; 2 are listed on the vendor's own pages.Latest check Oct 5, 2026: 2 of 2 tools checked, from 4 public sources.
- Industry
- Restaurants & Food Services
- Website
- grubhub.com
- AI tools in use
- 2Median for the 24 Restaurants & Food Services companies on usedby: 1
- Latest check
- October 5, 20262 of 2 tools checked so far
Every AI tool at Grubhub
2 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Fathom | Operations | — | fathom.ai | |
 Zendesk AI | Customer Service Automation | — | zendesk.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
Grubhub compared to other Restaurants & Food Services companies
Grubhub uses 2 AI tools. The median among the 24 Restaurants & Food Services companies on usedby is 1. 13 of its 23 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
24 Restaurants & Food Services companies on usedby, by number of AI tools
- 13 companies with 1 tool
- 4 companies with 2 tools
- 2 companies with 3 tools
- 2 companies with 4 tools
- 2 companies with 5 tools
- 1 company with 6 tools
What its peers use that Grubhub does not
Questions about AI at Grubhub
What AI tools does Grubhub use?
Grubhub uses 2 AI tools: Fathom and Zendesk AI. None is confirmed by a published story, quote or press release, and 2 are listed on the vendor's own pages.
Does Grubhub use Paradox?
usedby has not found a public page showing that Grubhub uses Paradox. Paradox is the most used AI tool among the 24 Restaurants & Food Services companies on usedby: 5 of them use it. See who uses Paradox.
How does Grubhub compare to other Restaurants & Food Services companies?
Grubhub uses 2 AI tools. The median among the 24 Restaurants & Food Services companies on usedby is 1, and 13 of its 23 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Grubhub uses?
Each tool is linked to a public page that names Grubhub: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Grubhub, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.