Skip to main content
usedby
Search tools, companies

How Tailfin uses Tidio

395.5 Hours

“395.5 Hours Saved: In just 30 days, the AI solution saved Tailfin’s team nearly 400 hours of support time”

As published on tidio.com, April 2026. Checked by usedby on Oct 9, 2026.

What happened

Tailfin, a UK-based bikepacking equipment maker, uses Tidio's Lyro AI agent to automatically answer product and order questions in chat. It is connected to their WooCommerce store so customers can check order status, with handoff to human agents for complex queries.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Tailfin, not ours.

  • 71%“71% AI Resolution Rate: Lyro successfully resolved 71% of all customer inquiries without human intervention”
  • 37%“37% Bot Engagement Rate: More than a third of customers actively engaged with the problem-solving bots”
  • 1,809“Tailfin added 1,809 articles to Lyro’s knowledge base, enabling the AI to answer a wide range of product-specific questions”

395.5 Hours Saved: In just 30 days, the AI solution saved Tailfin’s team nearly 400 hours of support time

From the page. tidio.com

What the story claims, and what we checked

What we compared with the page.

  • The figure: 395.5 HoursCheckedPrinted word for word on the page, near the name of Tailfin.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Tailfin.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • Tailfin uses TidioCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

Same company, same tool or same industry.

70%“Tidio now handles 70% of all chatbot inquiries without any human intervention.”Blue Bombers uses Tidio. Another customer of Tidio2,035“The "Solve Problems" bot executed 2,035 interactions in a month”Olivia Bottega uses Tidio. Another customer of Tidio7,800 hourssupport hours saved annuallyHairMax uses Tidio. Another customer of Tidio