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How NSI Australia uses Tidio

400+

“400+ Sales Assisted: Tidio directly contributed to supporting over 400 orders last 30 days”

As published on tidio.com, March 2026. Checked by usedby on Oct 9, 2026.

What happened

NSI Australia, a family-owned beauty and nail supply retailer on Shopify, uses Tidio's Lyro AI Agent on its website widget and Facebook to answer product questions and resolve customer inquiries. This lets a single operator focus on complex inquiries while the AI also assists customers with purchases.

Summary written by usedby from the source page, in English. The figures are those of Tidio and NSI Australia, not ours.

  • 62%“62% AI Resolution Rate: Lyro AI successfully resolves nearly two-thirds of customer inquiries automatically”
  • 66.67%“66.67% Bot Engagement Rate: Customers actively engage with the AI”

The 400+ orders assisted by Tidio in the last 30 days demonstrate that Tidio isn't just handling support tickets – it's actively contributing to business growth by guiding customers through their purchase journey and helping them find the perfect products for their needs.

From the page. tidio.com

Running a lean operation means every solution needs to deliver real value. Tidio's 67% engagement rate shows our customers genuinely find the interactions helpful. It's allowed us to punch above our weight in customer service delivery.

Ash, Team NSI Australia. Source

What the story claims, and what we checked

What we compared with the page.

  • The figure: 400+CheckedPrinted word for word on the page, near the name of NSI Australia.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of NSI Australia.
  • The publication dateCheckedRead from the page’s own metadata, never guessed.
  • NSI Australia uses TidioCheckedConfirmed line.
  • The result itselfNot checkedWe quote it; we did not measure it.

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