The use case: how Waldo's Dólar Mart deploys Tidio
Waldo's uses Tidio Flows to run chatbot automation that handles routine customer inquiries and routes conversations across website chat, WhatsApp, Facebook Messenger, Instagram and email. It also built an automated tagging flow that records which department each complaint comes from.
Tidio users in Retail
Companies in the same sector, with public evidence.
See all Tidio customers
Go straight to the source
Based on Tidio’s published case study. We check the public evidence; the results are reported by the vendor.
tidio.com- Source published
- Mar 31, 2026
- Last checked
- Oct 9, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 50.87%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Waldo's Dólar Mart.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Waldo's Dólar Mart uses TidioChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Tidio’s comprehensive setup has delivered substantial sales impact through a combination of automated sales flows, chatbot-driven conversions, and agent-assisted sales