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How Plum uses Gradient Labs

98.6%

Quality assurance score

As published on gradient-labs.ai. Captured by usedby on Oct 7, 2026.

What happened

Plum uses Gradient Labs' AI agent to handle customer support conversations on Intercom chat across its multi-product financial app. The agent was launched on a small scale with every conversation reviewed before a wider rollout.

Summary written by usedby from the source page, in English. The figures are those of Gradient Labs and Plum, not ours.

Gradient Labs enabled Plum to maintain human-level support whilst increasing volume in a highly regulated environment. The 30-minute setup with immediate results proves advanced AI support can be deployed quickly across complex financial services.

From the page. gradient-labs.ai, captured Oct 7, 2026

Gradient’s AI solution delivered impressive results with minimal effort on our part. The proof of concept made the decision clear, and the rollout was seamless. Seeing such a high CSAT and resolution rate validated our choice.

Yoan Yedrowiak, Head of customer success, Plum. Source, captured Oct 7, 2026

What the story claims, and what we checked

We compared the story with its live page on Oct 7, 2026.

  • The figure: 98.6%CheckedThe figure is on the page; its label is our wording.
  • The passage quoted aboveCheckedCopied word for word from the page, near the name of Plum.
  • Plum uses Gradient LabsCheckedConfirmed line. Latest check across sources: Oct 7, 2026.
  • The result itselfNot checkedWe quote it; we did not measure it.

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