The use case: how Morse deploys Gradient Labs
Morse uses Gradient Labs' AI agent, integrated with Intercom, to automatically resolve customer support inquiries about account verifications, transfer statuses and cross-border payments. The agent hands off cases needing extra attention to human agents.
More reported results
Figures published in Gradient Labs’s case study. They are not independently measured by usedby.
After adding customer data and scenario specific procedures: 78% of overall customer inquiries are now resolved directly by the AI agent with a CSAT of up to 86%.
In the customer’s words
By handling a wide range of inquiries, from simple to complex, it allows our team to focus on high-value tasks and complex cases.Gradient AI has been instrumental in enhancing our team's efficiency. By handling a wide range of inquiries, from simple to complex, it allows our team to focus on high-value tasks and complex cases. The bot is highly conversational, accurate, and easy to set up, making it a game-changer for customer support at Sling Money.Other AI tools used by Morse
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Other companies using Gradient Labs
Customers across industries, with public evidence.
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Go straight to the source
Based on Gradient Labs’s published case study. We check the public evidence; the results are reported by the vendor.
gradient-labs.ai- Last checked
- Oct 7, 2026
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- The figure: 50%Checked
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- Morse uses Gradient LabsChecked
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- The result itselfNot checked
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After adding customer data and scenario specific procedures: 78% of overall customer inquiries are now resolved directly by the AI agent with a CSAT of up to 86%.