3
AI tools in use at Commonwealth Bank
Commonwealth Bank uses 3 AI tools: Figma (Design & UI/UX), H2O.ai (ML Ops & Training), and ChatGPT (Operations). 2 are confirmed by a published story, quote or press release; 1 is listed on the vendor's own pages.Latest check Oct 8, 2026: 2 of 3 tools checked, from 6 public sources.
- Industry
- Banking & Mortgages
- Website
- commbank.com.au
- AI tools in use
- 3Median for the 94 Banking & Mortgages companies on usedby: 1
- Latest check
- October 8, 20262 of 3 tools checked so far
Every AI tool at Commonwealth Bank
3 lines, each linked to the public page behind it. Open a row to see the dated capture.
| Tool | Team | First public proof | Proof | Source |
|---|---|---|---|---|
 Figma | Design & UI/UX | On or before Dec 2024 | figma.com | |
 H2O.ai | ML Ops & Training | — | h2o.ai | |
 ChatGPT | Operations | — | chat.openai.com |
“First public proof” is the earliest public page we have dated: a mention (“on or before”), a job post or a start the source states. Our capture dates are not adoption dates.
In Commonwealth Bank's own words
Published results, each linked to its dated source. We quote, we do not score.
We aspire to be the trusted partner at the centre of our customers’ financial lives.From our peak in 2022, we’ve reduced customer scam losses by 76%. AI has allowed us to keep our customers safe in ways that simply weren’t possible before. AI has been a means to improve customer service. We are using it in any number of ways from fraud detection, to anti-money laundering, serving our customers through our products and services.Commonwealth Bank compared to other Banking & Mortgages companies
Commonwealth Bank uses 3 AI tools. The median among the 94 Banking & Mortgages companies on usedby is 1. 75 of its 93 peers use fewer.
These counts cover public proof only. A company can use tools that no public page names.
AI tools per company
94 Banking & Mortgages companies on usedby, by number of AI tools
- 62 companies with 1 tool
- 13 companies with 2 tools
- 10 companies with 3 tools
- 3 companies with 4 tools
- 0 companies with 5 tools
- 3 companies with 6 tools
- 1 company with 7 tools
- 2 companies with 8 tools
What its peers use that Commonwealth Bank does not
Questions about AI at Commonwealth Bank
What AI tools does Commonwealth Bank use?
Commonwealth Bank uses 3 AI tools: Figma, H2O.ai, and ChatGPT. 2 are confirmed by a published story, quote or press release, and 1 is listed on the vendor's own pages.
Does Commonwealth Bank use Zest?
usedby has not found a public page showing that Commonwealth Bank uses Zest. Zest is the most used AI tool among the 94 Banking & Mortgages companies on usedby: 23 of them use it. See who uses Zest.
How does Commonwealth Bank compare to other Banking & Mortgages companies?
Commonwealth Bank uses 3 AI tools. The median among the 94 Banking & Mortgages companies on usedby is 1, and 75 of its 93 peers use fewer tools. These counts cover public proof only.
How does usedby know which AI tools Commonwealth Bank uses?
Each tool is linked to a public page that names Commonwealth Bank: a vendor's customer page, a published case study, a press release or a job post. We save each page with a dated capture and check it again on each run. A tool leaves the list only after three checks in a row that no longer find Commonwealth Bank, and at least 14 days after it was last seen. A tool with a published case study or quote is never removed automatically.