Intercom vs LivePerson: who uses which
Customers, public proof and the companies that use both.
On usedby, 114 companies use Intercom and 41 use LivePerson. 1 company uses both, including ConsenSys. Intercom leads among the DevTools & Infrastructure companies on usedby that use either tool.Latest check Oct 14, 2026: 152 of 155 public lines checked. Counts include every proof level, job-post signals included. A company on both tools counts at any proof level, and a job post on one side is marked as such.
Who uses Intercom, LivePerson, or both
Every company with a public proof for at least one of the two tools.
113
use only Intercom
1
company uses both
40
use only LivePerson
113 companies use only Intercom, 40 use only LivePerson and 1 uses both, out of the 154 companies on usedby that use at least one of them.
Where it lands
Recently publicly listed customers
Who uses both
Companies with a public line on both tools, at any proof level: the strongest proofs come first, and a job post is marked.
| Company | First public proof, Intercom |
|---|---|
 ConsenSys | On or before Aug 2025 |
By industry
Which tool the companies on usedby use, by industry. Shares of the companies on usedby that use Intercom, LivePerson or both: a share of the companies on usedby, not of the market.
Intercom onlyBothLivePerson only
More common with Intercom
- DevTools & Infrastructure9 of the 11 DevTools & Infrastructure companies on usedby that use either tool use Intercom.
- Fintech & Payments9 of the 10 Fintech & Payments companies on usedby that use either tool use Intercom.
- Artificial Intelligence9 of the 9 Artificial Intelligence companies on usedby that use either tool use Intercom.
Source: every usedby line, from confirmed proofs to job-post signals (the weakest proof level).
Side by side
Facts from our data and from each vendor's public pages. Each line says where it comes from.
Intercom
LivePersonWhat customers report
Results as the vendor or the customer published them, with the source and the date.
Intercom
streamline the customer experience across our 20 brands
Miss Group
Vendor case study, intercom.com, captured Oct 8, 2026
reduced their cost per support interaction by 80% – from $51 to $10 – in just two years
AgriWebb
Vendor case study, intercom.com, captured Oct 8, 2026
LivePerson
No reviewed story for LivePerson yet.
Questions about Intercom and LivePerson
Which is used more, Intercom or LivePerson?
Intercom has more customers on usedby: 114 against 41 for LivePerson.
Do companies use both Intercom and LivePerson?
Yes. 1 company uses both on usedby, including ConsenSys.
Who uses Intercom?
114 companies on usedby, each with the public page that shows it. See who uses Intercom.
Who uses LivePerson?
41 companies on usedby, each with the public page that shows it. See who uses LivePerson.
How does usedby count customers?
A company counts when a public page shows it: a vendor's customer page, a case study, a press release or a job post, most saved with a dated capture. Every line is a customer, at one of three proof levels: confirmed, observed or signal (a job post, the weakest). A company counts as using both tools when it has a line on each, at any level; the list shows the strongest proofs first and marks job posts.