The use case: how Frost Bank deploys LivePerson
Frost Bank uses LivePerson's Conversational Cloud to offer web and in-app messaging staffed by live human agents rather than chatbots. Agents work in LivePerson's Agent Workspace with generative AI tools like Copilot and KnowledgeAI to summarize conversations and suggest answers.
In the customer’s words
Sometimes better customer service is the revenue-generating secret. AI allows us to take our humans and turn them into super humans.LivePerson users in Banking & Mortgages
Companies in the same sector, with public evidence.
HSBCConfirmed
BankwestObservedCapitecObserved
Nationwide Building SocietyObserved
PNCObserved
TruMark Financial Credit UnionObservedGo straight to the source
Based on LivePerson’s published case study. We check the public evidence; the results are reported by the vendor.
liveperson.com- Source published
- Jun 5, 2024
- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 91%Checked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Frost Bank.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Frost Bank uses LivePersonChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
With the help of LivePerson’s Conversational Cloud®, Frost is able to connect with customers through digital-first channels and improve agent productivity with the tools they need to keep up with SLAs and customer expectations.