The use case: how Legal&Tax deploys LivePerson
Legal&Tax uses LivePerson's Conversational Cloud to run an AI business assistant on WhatsApp that helps clients log claims, get legal, tax and debt advice, and buy products, with seamless handoff to human agents when customers prefer.
More reported results
Figures published in LivePerson’s case study. They are not independently measured by usedby.
Providing seamless transitions between human agents and AI assistants improves agent efficiency by 3x
In the customer’s words
Legal&Tax’s implementation of WhatsApp messaging through LivePerson has transformed our customer service, providing seamless transitions between human agents and bot assistance and improving agent efficiency by 3x.Other companies using LivePerson
Customers across industries, with public evidence.
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Go straight to the source
Based on LivePerson’s published case study. We check the public evidence; the results are reported by the vendor.
liveperson.com- Source published
- Apr 26, 2023
- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 300%Checked
Printed word for word on the page, near the name of Legal&Tax.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Legal&Tax.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Legal&Tax uses LivePersonChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
The move to LivePerson and artificial intelligence in 2020 improved customer care agent efficiency by 300%. The messaging channel has been extended to professional advisors and claims teams, is being deployed for the afterhours BPO center, and they are implementing an additional HR channel for the employee benefits business unit.