The use case: how Conduent deploys LivePerson
Conduent's Human Resources and Learning Solutions business uses LivePerson's Conversational Cloud so its client center support representatives can handle web-based asynchronous messaging with its clients' employees and retirees. The messaging is supported by AI bots.
More reported results
Figures published in LivePerson’s case study. They are not independently measured by usedby.
Over 400 of Conduent’s client center support representatives now use LivePerson’s Conversational Cloud
improves both the workforce experience and companies’ operational efficiencies by 30-40% on average
In the customer’s words
LivePerson’s Conversational Cloud makes it easy for us to make adjustments to campaigns as required, allowing Conduent to be highly responsive and agile which is critical to our success — especially during the turbulence of 2020.Other AI tools used by Conduent
Other public relationships recorded on usedby.
Explore Conduent’s AI stack
LivePerson users in Management Consulting
Companies in the same sector, with public evidence.
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Go straight to the source
Based on LivePerson’s published case study. We check the public evidence; the results are reported by the vendor.
liveperson.com- Source published
- Jan 7, 2021
- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 2-3xChecked
The figure is on the page; its label is our wording.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Conduent.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Conduent uses LivePersonChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Over 400 of Conduent’s client center support representatives now use LivePerson’s Conversational Cloud to manage these web-based messaging interactions with their customers’ employees and retirees at 2-3X the efficiency of representatives in traditional voice channels.