The use case: how Getnet deploys LivePerson
Getnet uses LivePerson's Conversational Cloud to move customer support from voice to digital channels, mainly WhatsApp. It runs virtual assistants and bot automations, summaries for agents, secure identification forms, and intent analysis to improve its bots' menus.
More reported results
Figures published in LivePerson’s case study. They are not independently measured by usedby.
As of July 2024, Getnet’s Curation team has designed 17 bot automations using LivePerson to support 84 service groups and 300 human agents in the customer service team
Getnet has 49 service categories that require customers to pass identification so that agents know they’re talking to the correct person.
In the customer’s words
Moving to LivePerson’s Conversational Cloud platform has positively impacted many areas of the business, from CSAT and NPS to overall agent productivity — and we’ve only just scratched the surface.Other companies using LivePerson
Customers across industries, with public evidence.
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Go straight to the source
Based on LivePerson’s published case study. We check the public evidence; the results are reported by the vendor.
liveperson.com- Source published
- Mar 19, 2025
- Last checked
- Oct 24, 2026
Open source capture What the story claims, and what we checked
What we compared with the page.
- The figure: 74%Checked
Printed word for word on the page, near the name of Getnet.
- The passage quoted aboveChecked
Copied word for word from the page, near the name of Getnet.
- The publication dateChecked
Read from the page’s own metadata, never guessed.
- Getnet uses LivePersonChecked
Confirmed line.
- The result itselfNot checked
We quote it; we did not measure it.
Over the course of 11 months, Getnet’s digital channel customer service skills have also grown significantly. Digital now makes up 74% of the company’s support conversations while traditional voice channels have dropped down to 26%.